Return Policy

You have 7 days from the day your order arrives to request a return, as long as the item is unused and still in its original packaging with any tags, manuals, and free gifts included.

Some goods cannot be resold once they leave us, so they are outside the returns window unless they arrive faulty.

• Fresh food, produce, and other perishables.
• Made-to-order, personalised, or custom-tailored items.
• Underwear, swimwear, and earrings, for hygiene reasons.
• Digital items and airtime once delivered.
• Items damaged by misuse after delivery.

This is on us to fix, and the exclusions above do not apply. Contact support within 48 hours of delivery with a photo of the item and your order number, and we will arrange a replacement or a full refund including the delivery fee.

• Open the order from My Orders, or look it up with Track My Order.
• Contact support with your order number and what went wrong.
• We confirm the return with the vendor and arrange collection or drop-off.
• Keep the item in its packaging until the return is agreed.

Once the vendor receives the item and confirms its condition, we release your refund.

• Refunds go back to the mobile money number used to pay for the order.
• Expect the money within 7 working days of the return being approved.
• Cash-on-delivery orders are refunded by mobile money to the number on the order.
• Return delivery costs are covered by us when the fault was ours or the vendor's.

If the vendor has not dispatched your order yet, you can cancel it at no cost and get back everything you paid. Contact support as soon as you can - once an item is with the delivery agent, the return process above applies instead.